Refund policy
Return and Refund Policy
EU Customers — Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without giving any reason. This withdrawal period includes weekends and public holidays.
To exercise your right of withdrawal, you must notify us before the 14-day period expires. You may initiate a return through your customer account at https://shopify.missmaya.shop. If you checked out using a phone number only (without an email address), please use the return link in your SMS order confirmation instead.
Once you notify us, you have a reasonable time to return the item. We will process your refund within 10 business days of receiving the returned goods, using the same payment method as your original purchase. Standard outbound shipping costs will be included in your refund. Return shipping costs are the responsibility of the customer. A restocking fee of 40% of the item value will be deducted from your refund.
Digital courses are exempt from the right of withdrawal once the customer has confirmed consent and begun accessing the content. By purchasing a course and agreeing to immediate access, you acknowledge that you waive your right of withdrawal.
General Return Policy (All Customers)
We have a 14-day return policy — you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received: unworn, unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.
To start a return, contact us at soymaya.ding@outlook.com or initiate through your customer account at https://shopify.missmaya.shop. If you checked out with a phone number only, please use the return link in your SMS order confirmation. Returns sent without prior approval will not be accepted.
Return address: MISS MAYA Phone: +86-13625278392 Room 602, Building 13, Huayu Tiancheng, No. 101 Huidong Road, Dongzhu Street, Huqiu District, Suzhou, Jiangsu Province, China
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
The following cannot be returned:
- Perishable goods, custom or personalized items, personal care/beauty products
- Hazardous materials, flammable liquids or gases
- Sale items or gift cards
- Digital courses (once accessed — see EU section above)
Exchanges
To exchange an item, return it first, then place a new order once the return is accepted.
Refunds
Refunds are processed within 10 business days of receiving and inspecting your return. If more than 15 business days have passed since approval, please contact us at soymaya.ding@outlook.com.